compensation: Hourly plus commission. Details explained during interview. employment type: part-time
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YourTechie is a local Quad City leader in delivering consumer electronic services and solutions to our local clients. We provide infrastructure and professional services to local small businesses and residential consumers.
YourTechie is looking for a regular on-site technician to join its support team. Reporting to the Regional Support Director the technician will perform a variety of hardware and software-focused, break fix, setup and training services and solutions on various client products including desktops, laptops, televisions, home theater products, basic printers, home automation/security products, broadband/network devices, and Desk Side Support services. Candidates must possess a passion for electronics, be capable of following procedures as instructed and have excellent customer service skills. Position may require the exercise of basic, moderately complex and complex analytical skills and to make decisions based on established department and company guidelines. Training will be provided in order to develop complex analytical skills.
•Providing customer break fix support for designated equipment
•Communicating clearly in written and verbal form
•Possess excellent customer service skills
•Works within established customer service satisfaction criteria Accepting and delivery of all service calls assigned
•Accept and deliver all service calls assigned within the established service level agreements
•Completing all administrative tasks associated with each call
•Responsible for control and return of assets and inventory
•Other duties may be assigned to meet business needs
•Display a passion for consumer electronics and technology
•0-2 years of technical experience
•Ability to drive yourself to client locations
•Ability to drive long distances
•Ability to lift and or move various computer equipment up to 50 lbs.
•Ability to effectively communicate with customers face to face
•Valid driver's license
•Reliable transportation with valid registration and adequate insurance
•Additional requirements may exist if offer of employment is extended
•Must own a basic repair tool kit and backpack
•Basic knowledge of Microsoft Office products and operating systems
•Must have daily access to an internet capable computer and smart phone
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers